Frequently asked questions

Can I use Guilda Work from my phone?

Yes, both from the phone's browser and from the native app, if your firm has published it.

What happens if I delete something by mistake?

Almost everything you delete goes to the Trash first and can be restored for 30 days — or use the "Undo" button that appears right after deleting.

Who can see my tasks and notes?

Your tasks and notes are yours alone — nobody else on your team sees them — except for tasks you yourself share or assign to a colleague (see Tasks as a team) and emails you decide to assign or share. The exceptions are the time clock manager, who views other people's time records, and the administrator. In addition, Tickets are a board shared by the whole team on purpose.

How do I change language?

From the settings icon (cog, top right) — see Theme, language and density.

The portal access link doesn't arrive, what do I do?

Check your spam folder. If it still doesn't arrive, contact your firm directly — your email may not yet be linked to your client file.

Can a wrong time clock entry be corrected?

An entry is never edited directly (the regulations require it) — ask your time clock manager to record a correction, which is linked to the original entry without erasing the trace.

Where do I report a bug in the application itself?

From Tickets, choose the "Bug" type and describe what happened — attach a screenshot if you can, it helps a lot to resolve it quickly.